Hedera Estate
Hedera Estate Dubrovnik

GENERAL TERMS AND CONDITIONS & ACCOMODATION RULES



The legal agreement set out below governs booking process and your accommodation in accommodation units/properties booked and/or managed by Smjestaj i to d.o.o., Nikole Tesle 13, 20000 Dubrovnik, Croatia (hereinafter: HEDERA ESTATE) during your stay in Dubrovnik and surrounding area during the time stated in HEDERA ESTATE CONFIRMATION OF RESERVATION note. To agree to these terms, click ''I AGREE'' If you do not agree to these terms, do not click "I AGREE". Please note that without clicking "I AGREE" you may not proceed your booking process.



Article 1 - Minimum stay

The prices stated at our web-site are applicable for a 3-night minimum stay. HEDERA ESTATE reserves the right not to accept shorter stays. However, if shorter stays are accepted, higher prices shall be charged. Generally, for 2 nights stay shall be charged 30%, while for 1 night stay shall be charged 50% higher price. However, since the prices generally vary depending on the time of year the prices stated for shorter stay in the previous sentence may be reduced during the booking process and/or if pursuant to direct contact to HEDERA ESTATE on e-mails info@hedera-estate.com , contact@hedera-estate.com , booking@hedera-estate.com , vedran@hedera-estate.com , maro@hedera-estate.com , vesna@hedera-estate.com .



Article 2 - Pets

Pets are generally allowed in all our accommodation subject to prior notification. However, pursuant to notification HEDERA ESTATE reserves the right to refuse access to pets in particular accommodation.



Article 3 - Payment Terms


3.1. Deposit - Confirmation of Reservation

You are required to pay a non-refundable deposit at the time of booking in order to confirm your reservation. This deposit varies by accommodation unit (from 15% - 30%), but it is typically 30% of the price for each night booked. In each booking process the amount of this deposit shall be stated in booking form, already presented to you at the beginning of this booking process.
The announced prices are in EUR. However, all payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
The non-refundable deposit shall be charged on your credit card in accordance with procedure defined in Article 5. Acceptable credit cards are: American Express, MasterCard, Visa and Diners.


3.2. Balance Payment

The balance is payable in cash upon arrival - at check in. Balance may be paid in either Euros or Croatian Kuna (HRK). Balance is not payable by credit card. If you do not feel comfortable traveling with a large amount of cash, HEDERA ESTATE is to be directly contacted in order to agree on payment method.



Article 4 - Cancelation

Any full or partial cancellation of the reservation prior to arrival will result in the forfeiture of the deposit paid for the canceled nights. In cases of partial cancellation, the deposit paid at the time of booking cannot be applied to the balance due for nights stayed. Deposit paid for in booking process for one accommodation unit cannot be applied for any other accommodation unit managed by HEDERA ESTATE.

No refunds of the balance paid will be given for full or partial cancellations made after guests arrive at the property.

In some cases the refund of the deposit and/or refund of the balance if a (partial) cancellation is made far enough in advance may be authorized. However, any such refunds cannot be guaranteed.



Article 5 - Confirmation

Within minutes of completing your reservation and paying the deposit, you will receive 2 automated emails.

The first will be a "CONFIRMATION OF RESERVATION" email from us containing full details of your reservation including date of reservation, number of adults, number of children, number of nights booked, arrival and departure date, total price and amount of deposit.

Second e-mail is from PayWay (payment processor) confirming your credit card has been successfully authorized.

Third e-mail shall be sent, usually within next 24 hours, also by PayWay confirming that your credit card has been successfully charged.

The Confirmation of Reservation becomes effective only upon successful charge of your credit card i.e. after receipt of the 3rd mail sent by PayWay from the previous paragraph. This effective Confirmation of Reservation is your official reservation confirmation. You must bring this email with you and present it upon arrival.

If you do not receive this email (check all Junk and Bulk folders in addition to your Inbox since our emails are sometimes diverted there), please contact us on vedran@hedera-estate.com , maro@hedera-estate.com and we will re-send it to you.



Article 6 - Arrival Information

Once your reservation is confirmed, details of your arrival are to be agreed upon. Usually this is done by e-mail, and HEDERA ESTATE shall contact you.

Check-in for our apartments is from 15:00 and for villas is from 17:00; check-out for all accommodation units is till 10:00. Staying in the accomodiation after that time unconditionally entails payment of 50 % of the daily rent without the possibility of further stay in the accommodation unit.
Individual agreements on different check-in and/or check out time may be possible without extra charge, but it cannot be guaranteed. However, check-in and/or check-out between 00:00 and 06:00 are generally charged 28.00 EUR (200kn) per accommodation unit.



Article 7 - Price Adjustments

The prices listed on our website reflect the prevailing prices at a given point in time. By making a booking on our website you lock in the prevailing price. From time to time, HEDERA ESTATE may offer price discounts to generate last-minute bookings or raise prices to reflect improvements to the properties. In these cases, no price adjustments will be made to bookings that were made prior to the implementation of the price change.



Article 8 - Accommodation Units Availability

The availability calendars for all accommodation units are listed on our website and are 99% accurate. However, since our booking process is automatic it is possible that we receive more than one reservation at the same time.

In this case, we will offer our customers the option of a full refund or will try to find them alternate accommodation of similar quality and price. However, in addition to the option offered in the previous sentence we accept no additional liability.



Article 9 - Accommodation Unit Representations

HEDERA ESTATE has done our best to assure that the descriptions and photographs on our website are an accurate representation of the accommodation units, and we accept no liability for any immaterial discrepancies.



Article 10 - House Rules

When checking in, it is implied that you are familiar with and agree with them, and that you fully adhere to them. Violation of house rules can result in the cancellation of the reservation, and charging the full amount of the price of the accommodation regardless of the shorter stay.
- Upon arrival, submit identification documents of all guests to the HEDERA ESTATE for registering with the local authorities. The documents shall be returned to you within 24 hours (5-10 minutes, usually).
- HEDERA ESTATE changes your towels every 3 days and bed linen every 7 days. HEDERA ESTATE is not responsible for cleaning of the accommodation. Only the final cleaning is included in the price.
- HEDERA ESTATE, owner and/or any other third person has no right to enter the accommodation or without prior announcement to and permission. However, if there is reason to believe that the accommodation or guest is in danger or that the guest violated the house rules HEDERA ESTATE and/or the owner may enter the accommodation.
- IF A SWIMMING POOL IS LOCATED ON THE PREMISES OF THE ACCOMODATION, YOU USE OR SWIM AT YOUR OWN RISK. ALL SWIMMING POOLS LOCATED ON THE PREMISES OF THE ACCOMMODATION ARE SAFE FOR USE BY GOOD SWIMMERS ONLY. BAD OR NO SWIMMERS MAY NOT USE THE SWIMMING POOL AND/OR BE AROUND THE SWIMMING POOL. ACT CAREFULLY AND REASOBABLE WHEN IN OR AROUND SWIMMING POOL, DO NOT DIVE, RUN OR JUMP AROUND THE POOL. DO NOT TO LEAVE CHILDREN UNATTENDED IN OR AROUND SWIMMING POOL. GLASS CONTAINERS AND ELECTRONICS ARE NOT PERMITED NEAR SWIMMING POOL.
- HEDERA ESTATE is at your service during your stay for all information and help. HEDERA ESTATE is not required or responsible to organize your leisure time and animate you.
- Complaints about the quality of the accommodation or unkind treatment may be written in the book of complaints.
- HEDERA ESTATE is not responsible for the guest's belongings, but will do anything in his or her power to protect and warn you of possible dangers.
- Pets are allowed only with the permission of the host. Bringing pets without prior announcement in the reservation is not allowed, and HEDERA ESTATE has the right to cancel accommodation.
- The guest is not allowed to bring easily inflammable and explosive materials and objects with a strong or unpleasant smell into the apartment. Moreover, the guest cannot bring electric appliances without the host's permission. The power consumption included in the price of accommodation does not include uncommon additional appliances that use electricity, and for every appliance found in the apartment, additional expenses will be charged in accordance with the estimated power consumption, regardless of whether they have been used or not.
- From 11 p.m. to 7 a.m. is the period of night rest. From 2 p.m. to 5 p.m. is the period of day rest (siesta). So don't disturb the neighbors and/or other guests in the house.
- Please take good care of the rented room or apartment, and turn of electric appliances and taps. Do not leave the air-conditioner on if there is no need for it, for example, while you are out of the apartment, and do not use it with open windows and doors.
- It is strictly forbidden to bring persons who are not users of accommodation into the house or apartment. In case unregistered persons or persons that are not announced during reservation are found in the room, the host has the right to cancel accommodation. Guests from other apartments in the house or from other houses that are not managed by HEDERA ESTATE do not have the right to visit or stay in the apartment without HEDERA ESTATE explicit consent.
- The guest who causes damage to property on purpose or by accident will have to make restitution for the full amount of damage. At the day of his or her departure, the guest is obliged to invite HEDERA ESTATE to check in his or her presence all rooms and house appliances to prove that they are not damaged. Only then is the guest allowed to depart. All unreported damages will be claimed afterwards in a lawsuit against the guest.
- You are obliged to leave the room or apartment you rented as you found it upon arrival - clean, tidy and undamaged. If there will be found extremely unclean apartment or house with more than one-day garbage in it, extra cleaning service will be charged - 70.00 EUR for apartments and 200.00 EUR for villas.
- The guest who violates house rules and disturbs the peace will be unconditionally refused accommodation.
- In case HEDERA ESTATE cancels accommodation due to violation of house rules, the guest will be required to pay the total amount for accommodation during the reserved period, regardless of the shorter stay.
- It is implied that, upon arrival and checking in, the guest is familiar with the house rules and agrees to obligations and conditions prescribed by it. Any disputes that cannot be resolved in agreement with the host will be resolved through police intervention or in legal proceedings before the court of Dubrovnik. Complaints will be considered only if they have been reported during the stay. Subsequent complaints will not be taken into consideration. If the guest doesn't comply with these provisions, he or she is obliged to leave the accommodation unit.



Article 11 - Termination

If you fail, or HEDERA ESTATE suspects that you have failed, to comply with any of the provisions of this Agreement, HEDERA ESTATE, at its sole discretion, without notice to you may: (i) terminate this Agreement and you will remain liable for all amounts due up to and including the date of termination. HEDERA ESTATE reserves the right to modify, suspend, or discontinue the service (or any part or content thereof) at any time with notice to you.



Article 12 - Liability Disclaimer

THE CARRIERS, AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES ON THIS WEBSITE ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF HEDERA ESTATE. HEDERA ESTATE IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. HEDERA ESTATE HAS NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

IN NO EVENT SHALL HEDERA ESTATE, AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON OPINIONS APPEARING ON THIS WEB SITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF HEDERA ESTATE AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

If, despite the limitation above, HEDERA ESTATE or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then HEDERA ESTATE or their respective suppliers liabilities will in no event exceed, in the aggregate One-Hundred Dollars (US$100.00).

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of HEDERA ESTATE and/or their respective suppliers.



Article 13 - Applicable law and jurisdiction

The governing law shall be the law of Republic of Croatia. All disputes arising out of or in connection with this Agreement shall be finally settled under the Rules of Arbitration of the Permanent Arbitration Court at the Croatian Chamber of Economy by one arbitrator appointed in accordance with the said Rules. The seat of arbitration shall be in Zagreb and the language of arbitration shall be English.

Privacy policy

This is the web site of Smjestaj i to, Nikole Tesle 13, 20000 Dubrovnik, Croatia (hereinafter: HEDERA ESTATE).

We can be reached via e-mail at info@hedera-estate.com, contact@hedera-estate.com ,vedran@hedera-estate.com , maro@hedera-estate.com , vesna@hedera-estate.com.
or you can reach us by telephone at +385 98 765 652, +385 98 673 1443.

For each visitor to our Web page, our Web server automatically recognizes their IP address, but it is for aggregate use and reporting only. No information that can personally identify a visitor is stored.

We collect no information on specific consumers who browse our Web page. The information we collect is used for internal review and is then discarded.

With respect to cookies: We do not set any cookies on our Web page.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding reservations or requests they have made on-line.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses.

Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, financial information (e.g., credit card account information) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, communications that the consumer/visitor has directed to our site (e.g., e-mails, customer inquiries), contact information (e.g., name, address, phone number) that we maintain about them and a description of information that we maintain about them. Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number or writing to us at the above address.

With respect to security: When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server.

Disclosure of Your identity

Hedera Estate respects your privacy. Any correspondence between us and our guests is considered as strictly confidential. We guarantee that any information you give to Hedera Estate will be held with utmost care and will not be used in a ways that you have not consented to. Hedera Estate does not sell, rent, loan, trade, or lease any personal information collected on our site, including forms or email lists.

We do not disclose the identities of our users unless we are legally required to do so or obtain your consent. If we receive a request by a legal authority we will contact the user whose identity has been requested using the contact information the user has provided.

Secure Payment

T-Com assures secrecy and security of your data during the authorization of credit cards. The security of data on these pages is provided through the use of Secure Socket Layer (SSL) security protocol with 128-bit encryption of data.
The exchange of sensitive data (e.g. credit card numbers) between T-Com Pay Way system which performs online payment and credit cards authorization centers takes place via a private network which does not have access to the Internet and which is completely protected from unauthorized access, by using the ISO 8583 protocol. T-Com completely denies access to data which the participants in the trading process are not authorized to use.

Maestro



If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone numbers or official authorities of the Republic of Croatia.


OPCI UVJETI POSLOVANJA I PRAVILA KORISTENJA SMJESTAJA

Tekst naveden u nastavku ovog dokumenta, kojim se detaljnije ureduje postupak rezervacije i Vas smjestaj u smjestajnim jedinicama u kojima Vas smjestaj rezervira i/ili kojima upravlja SMJESTAJ I TO d.o.o., Nikole Tesle 13, 20000 Dubrovnik, Hrvatska (u daljnjem tekstu: Hedera Estate) za vrijeme Vaseg boravka u Dubrovniku i okolici vrijeme u vremenu navedenom u HEDERA ESTATE POTVRDI REZERVACIJE, predstavlja opce uvjete poslovanja i pravila koristenja smjestaja su sastavni dio Ugovora o koristenju usluga Hedera Estate.
Ugovor o koristenju usluga Hedera Estate smatra se, u pravilu, sklopljenim tek uplatom bespovratnog Depozita - Potvrde rezervacije, detaljno odreden clankom 3, stavkom 1. Sklapanjem ugovora na neki od dopustenih nacina potvrdujete da ste upoznati, da su Vam uruceni te da prihvacate ove opce uvjete poslovanja i pravila koristenja smjestaja. U slucaju se u postupku sklapanja ugovora ponudi mogucnost izbora izmedu odabira tipki/klika, ako se slazete s ovim uvjetima, kliknite na ''SLAZEM SE'' Ako se ne slazete s ovim uvjetima, nemojte kliknuti "SLAZEM SE". Imajte na umu da bez klika na "SLAZEM SE'' ne mozete nastaviti proces rezervacije.

Clanak 1 - Minimalni boravak

Cijene navedene na nasoj web-stranici se primjenjuju za minimalni boravak od 3 nocenja. Hedera Estate zadrzava pravo ne prihvacanja boravaka u kracem vremenu. Medutim, ako su kraci boravci prihvaceni naplatit ce se vise cijene od cijena navedenih za boravak od najmanje 3 nocenja. Opcenito, za 2 noci boravka ce se naplacivati 30%, a za 1 noc boravka 50% visa cijena. Medutim, buduci da cijene opcenito variraju ovisno o dobu godine cijene navedene za kraci boravak u prethodnoj recenici mogu se smanjiti tijekom procesa rezervacije i / ili na temelju izravnog kontakta Hedera Estate na neki od slijedecih e-mailova: info@hedera-estate.com, contact@hedera-estate.com, booking@hedera-estate.com, vedran@hedera-estate.com, maro@hedera-estate.com, vesna@hedera-estate.com.

Clanak 2. - Kucni ljubimci

Kucni ljubimci su uglavnom dozvoljeni u svim nasim smjestajima uz prethodnu obavijest. Medutim, na temelju obavijesti HEDERA ESTATE zadrzava pravo odbiti pristup kucnim ljubimcima pojedinom smjestaju/smjestajnoj jedinici.

Clanak 3. - Uvjeti placanja


3.1. Depozit - Potvrda rezervacije


Kako bi sklopili ugovor o koristenju usluga Hedera Estate, odnosno kako bi potvrdili Vasu rezervaciju duzni ste platiti bespovratni depozit u trenutku rezervacije. Iznos ovo bespovratnog depozita ovisi o pojedinoj o smjestajnoj jedinici te moze predstavljati iznos od 15% - 30%. U pravilu bespovratni depozit cini 30% od cijene za svaku noc rezervacije. U svakoj rezervaciji iznos bezpovratnog depozita mora biti naveden u obrascu rezervacije, a kojem ste obavijesteni na pocetku procesa rezervacije.
Objavljene cijene su izrazene u Eurima. Medutim, sva placanja bit ce izvrsena u hrvatskim kunama. Iznos za koji teretimo Vasu kreditnu karticu cini iznos nakon konverzije cijene izrazene u eurima u kune, a prema vazecem tecaju poslovne banke koja prati pojedinu novcanu transakciju. Kad teretimo Vasu kreditnu karticu, isti iznos se pretvara u Vasu lokalnu valutu prema tecaju udruzenja kreditnih karticara, kao sto je uobicajeno u praksi karticarskih kuca. Kao rezultat ove konverzije postoji mogucnost manje razlike u odnosu na cijenu navedenu na nasoj web stranici.
Za iznos bespovratnog pologa teretit ce se Vasu kreditnu karticu u skladu s postupkom iz clanka 5.. Prihvatljive kreditne kartice: American Express, MasterCard, Visa i Diners.
Depozit - Potvrda rezervacije se moze izvrsiti i na jedan od slijedecih nacina: (i) uplatom bespovratnog depozita izravno na racun Hedera Estate; (ii) uplatom bespovratnog depozita koristenjem kredite kartice uz koristenje sustava za naplatu Pay Way; ili (iii) dopustenjem da se uplata bespovratnog depozita izvrsi terecenjem Vase kredite kartice uz koristenje POS sustava Privredne Banke Zagreb, Zagreb, Hrvatska. Postupak uplate bespovratnog depozita detaljnije je odreden clankom 5.
Uplatom bespovratnog depozita na neki od opisanih nacina, odnosno uplatom bespovratnog depozita na neki drugi nacin uz prethodno odobrenje Hedera Estate Ugovor o koristenju usluga Hedera Estate smatra se sklopljenim.

3.2. Ostatak iznosa do ukupnog iznosa za pruzene usluge (ballance)

Ostatak iznosa se placa u gotovini po dolasku. Iznos moze biti placen u eurima ili kunama. U pravilu, ostatak iznosa se ne moze platiti putem kreditne kartice. Ako se ne osjecate ugodno putovati s velikom kolicinom novca, izravno kontaktirajte Hedera Estate kako bi se dogovoriti o nacinu placanja.

Clanak 4 - Otkazivanje rezervacije

U slucaju da se rezervacija potpuno ili djelomicno otkaze nakon uplate bespovratnog depozita - potvrde rezervacije iz clanka 3.1. bespovratni depozit Hedera Estate nece biti obvezna vratiti primljeni bespovratni depozit za otkazane noci. U slucajevima djelomicnog otkaza, uplaceni polog u vrijeme rezervacije ne uracunava se u ostatak iznosa do ukupnog iznosa za izvrsene usluge (ballance) iz clanka 3.2. Polog placen u procesu rezervacije za jednu smjestajnu jedinicu ne moze se primijeniti za neku drugu smjestajnu jedinicu kojom upravlja Hedera Estate.

Nije moguce dobiti povrat placenog ostatka iznosa do ukupnog iznosa za izvrsene usluge (ballance) iz clanka 3.2. u slucaju otkaza (potpunog ili djelomicnog) nakon nakon dolaska gostiju u objekt (check in).

Samo iznimno, ako je do otkaza doslo dovoljno rano, povrat bespovratnog depozita i / ili povrat ostatka iznosa iz clanka 3., se moze odobriti. Medutim, takve nadoknade ne mogu biti zajamcene.

Clanak 5. - Potvrda


5.1. Potvrda u slucaju postupka rezervacije izravnom uplatom bespovratnog depozita - potvrda rezervacije izravno na racun Hedera Estate
U slucaju izravne uplate bespovratnog depozita - potvrde rezervacije iz clanka 3.1. na racun Hedera Estate, Hedera Estate ce nakon primitka sredstava, u sto kracem roku, izdati ce krajnjem korisniku Potvrdu rezervacije (Confirmation of Reservation).

 

5.2. Potvrda u slucaju postupka rezervacije koristenjem usluge PayWay
U roku od nekoliko minuta nakon zavrsetka procesa rezervacije i uplatom depozita, primit cete 2 automatizirane poruke e-poste.
Prva ce biti "potvrda rezervacije" e-mail poruka Hedera Estate koji sadrzi sve pojedinosti rezervacije ukljucujuci datum rezervacije, broj odraslih osoba, broj djece, rezerviran broj nocenja, datum dolaska i odlaska, ukupna cijena i iznos depozita.
Drugi e-mail je od PayWay-a (realizator placanja) kojim se potvrduje da je Vasa kreditna kartica uspjesno autorizirana.
Treci e-mail ce biti poslan, obicno u roku narednih 24 sata, kojom PayWay potvrduje da je iznos depozita na Vasoj kreditnoj kartici uspjesno naplacen.

 

5.3. Potvrda u slucaju postupka davanjem dopustenja za terecenje kreditne kartice
U slucaju uplate bespovratnog depozita - potvrde rezervacije iz clanka 3.1. na racun Hedera Estate davanjem dopustenja za terecenje kreditne kartice, nakon odobrenja terecenja kartice za trazeni iznos od strane karticarske kuce Hedera Estate, u sto kracem roku, izdati ce krajnjem korisniku Potvrdu rezervacije (Confirmation of Reservation).

 

5.4. Ostalo
Potvrda rezervacije stupa na snagu tek nakon primljene uplate, uspjesne naplate Vase kreditne kartice, odnosno nakon primitka 3. e-mail-a poslanog od PayWay-a iz prethodnog stavka i time ova 'Potvrda rezervacije' postaje Vasa sluzbena potvrda rezervacije. Morate donijeti ovaj e-mail sa sobom i prezentirati ga po dolasku.
Ako ne primite ovaj e-mail (provjerite sve Junk i Bulk mape osim mape Inbox jer se nasa e-posta ponekad preusmjerava tamo), molimo da nas kontaktirate na vedran@hedera-estate.com, maro@hedera-estate.com i mi cemo Vam ga ponovno poslati.
U svrhu otklanjanja dvojbe, Ugovor o koristenju usluga Hedera Estate sklopljen je neovisno o uspjesnoj dostavi Potvrdi rezervacije krajnjem korisniku.

Clanak 6. - Informacije o dolasku

Nakon sto je Vasa rezervacija potvrdena, trebaju se dogovoriti detalji Vaseg dolaska. Obicno se to radi putem e-maila, a HEDERA ESTATE ce Vas kontaktirati.
Dolazak (check-in) za nase apartmane je od 15:00, a za vile je od 17:00 sati. Odlazak (check-out) za sve smjestajne jedinice je do 10:00 sati. Prekoracenje roka odredenog za odlazak bezuvijetno se naplacuje, i to iznosom koji odgovora 50% (pedeset postotoj) dnevnoj naknadi za koristenje tog smjestajnog objekta, ali bez bez mogucnosti daljnjeg boravka u smjestajnoj jedinici.
Pojedinacni dogovori o razlicitim vremenima dolaska i / ili odlaska su moguci bez dodatne naplate, ali ne mogu biti zajamceni. Medutim, kasni dolazak i / ili odlazak izmedu 00:00 do 06:00 sati se u pravilu naplacuje 28,00 EUR (200kn) po smjestajnoj jedinici.

Clanak 7. - Prilagodbe Cijena

Cijene navedene na nasoj web stranici odrazavaju vazece cijene u odredenom trenutku u vremenu. Izrada rezervacije na nasim web stranicama se odvija po vazecim cijenama. S vremena na vrijeme, Hedera Estate moze ponuditi cijenovne popuste za generiranje last minute rezervacija ili podici cijene kojima bi se odrazila poboljsanja svojstava smjestajnih jedinica. U tim slucajevima, nece se prilagodavati cijene na onim rezervacijama koje su napravljene prije provedbe promjene cijena.

Clanak 8. - Smjestajne jedinice - raspolozivost

Kalendari raspolozivosti svih smjestajnih jedinica nalaze se na nasoj web stranici te su u pravilu tocni. Medutim, buduci da je proces rezervacije automatski proces moguci su slucajevi u kojima smo dobili vise od jedne rezervacije u isto vrijeme.

U tom slucaju, mi cemo ponuditi nasim korisnicima mogucnost punog povrata novca ili cemo pokusati pronaci alternativni smjestaj slicne kvalitete i cijene. Medutim, za ponudeni alternativni smjestaj iz prehodne recenice ne preuzimamo nikakvu dodatnu odgovornost.

Clanak 9 - Prezentacija smjestajnih jedinica

Hedera Estate je ucinio sve kako bi se osiguralo da su opisi i fotografije na nasim web stranicama tocan prikaz smjestajne jedinice, i ne preuzimamo nikakvu odgovornost za bilo kakva nematerijalna odstupanja.

Clanak 10 - Kucni red

Prilikom potvrde rezervacije podrazumijeva se da ste upoznati i suglasni s njima, i da se u cijelosti slazete s njima. Krsenje kucnog reda moze rezultirati otkazom rezervacije, i naplatom punog iznosa cijene smjestaja, bez obzira na kraci boravak.
- Po dolasku, trebate predati osobne dokumente svih gostiju HEDERA ESTATE-u za upis u registar lokalne Turisticke Zajednice. Dokumenti moraju biti vraceni unutar 24 sata (uobicajeno 5-10 minuta).
- HEDERA ESTATE mijenja Vase rucnike svaka 3 dana, a posteljinu svakih 7 dana. Hedera Estate nije odgovoran za ciscenje smjestaja. Samo zavrsno ciscenje je ukljuceno u cijenu.
- HEDERA ESTATE, vlasnik i / ili bilo koja druga treca osoba nema pravo uci u smjestaj bez najave i dopustenja. Medutim, ako postoji razlog da vjeruju da je smjestaj ili gost u opasnosti ili da je gost prekrsio kucni red HEDERA ESTATE i / ili vlasnik moze uci u smjestaj.
- AKO SE BAZEN NALAZI NA PROSTORU SMJESTAJA, KORISTITE GA ILI PLIVATE NA VLASTITU ODGOVORNOST. SVI BAZENI KOJI PRIPADAJU NASIM SMJESTAJIMA SU SIGURNI ZA UPORABU SAMO DOBRIM PLIVACIMA. NEPLIVACI ILI LOSI PLIVACI NE SMIJU KORISTITI BAZEN I / ILI BITI OKO BAZENA. POSTUPAJTE PAZLJIVO I ODGOVORNO KADA STE U ILI OKO BAZENA, NEMOJTE RONITI,TRCATI ILI SKAKATI OKO BAZENA. NEMOJTE OSTAVLJATI DJECU BEZ NADZORA U ILI OKO BAZENA. STAKLENE POSUDE I ELEKTRONICKI UREDAJI NISU DOZVOLJENI U ILI OKO BAZENA.
- HEDERA ESTATE Vam je na usluzi tijekom Vaseg boravka za sve informacije i pomoc. Hedera Estate nije duzna ili odgovorna da organizira Vase slobodno vrijeme i da Vas animira.
- Prituzbe na kakvocu smjestaja ili neljubazan tretman mogu se napisati u knjigu zalbe.
- HEDERA ESTATE nije odgovoran za stvari gostiju, ali ce uciniti sve u svojoj moci kako bi Vas zastitili i upozorili na moguce opasnosti.
- Kucni ljubimci su dopusteni samo uz dopustenje domacina. Dovodenje kucnih ljubimaca bez prethodne najave u rezervaciji nije dopusteno, a HEDERA ESTATE ima puno pravo otkaza smjestaja.
- Gostu nije dopusteno unositi lako zapaljive i eksplozivne tvari i tvari s jakim ili neugodnim mirisom u smjestaj. Osim toga, gost ne moze donijeti elektricne aparate bez dozvole domacina. Potrosnja energije ukljucena je u cijenu smjestaja ne ukljucuje neuobicajene dodatne uredaje koji koriste elektricnu energiju, a za svako trosilo pronadeno u stanu dodatni troskovi bit ce naplaceni u skladu s procijenjene potrosnje elektricne energije, bez obzira da li su koristeni ili ne .
- Od 23 sata do 7 sati je vrijeme nocnog mira. Od 14 do 17 je razdoblje dnevnog odmora (siesta). Dakle, ne ometajte susjede i / ili ostale goste u kuci.
- Molimo Vas dobro brinite o iznajmljenoj sobi ili apartmanu, te iskljucite elektricne aparate i slavine. Ne ostavljajte klima uredaj upaljen ako ne postoji potreba za to, na primjer, dok ste izvan smjestaja i ne koristite ga s otvorenim prozorima i vratima.
- Strogo je zabranjeno dovodenje osoba koje nisu korisnici smjestaja u kuci ili stanu. U slucaju da se neregistrirane osobe ili osobe koje nisu najavljene prilikom rezervacije nalaze u sobi ili apartmanu, domacin ima pravo otkaza smjestaja. Gosti iz drugih apartmana u kuci ili iz drugih kuca kojima ne upravlja Hedera Estate nemaju pravo posjecivati ili ostajati u stanu bez izricitog pristanka Hedera Estate-a.
- Gost koji prouzrokuje stetu na imovini neovisno o svojoj krivnji morat ce domacinu nadoknaditi puni iznos nastale stete. Na dan odlaska, gost je obavezan osobno pozvati Hedera Estate i provjeriti u prisutnosti predstavnika Hedera Estate sve prostorije i kucne aparate kako bi dokazao da nije pocinio stetu. Tek tada je gostu dopusten odlazak. Sva neprijavljena steta ce biti naknadno potrazivana od gosta.
- Duzni ste napustiti sobu ili stan u stanju kao sto ste ga nasli po dolasku - cistog, urednog i neostecenog. Ako se nade vrlo necist stan ili kuca s vise od jednodnevnog smeca u njemu, ekstra ciscenje se naplacuje - 70,00 EUR za apartmane i 200,00 EUR za vile.
- Gostu koji se ne pridrzava kucnog reda i remeti mir bezuvjetno ce se otkazati smjestaj.
- U slucaju otkaza smjestaja zbog povrede pravila kucnog reda, gost ce biti obvezan platiti ukupan iznos za smjestaj tijekom rezerviranog razdoblja, bez obzira na kraci boravak.
- Podrazumijeva se da je, nakon dolaska i potvrde rezervacije gost upoznat s kucnim redom i da pristaje na obaveze i uvjete ovdje istaknute.

Svi sporovi koji se ne mogu rijesiti u dogovoru s vlasnikom ce se rijesiti intervencijom policije ili u sudskom postupku pred sudom u Dubrovniku.

Zalbe ce se razmatrati samo ako su prijavljene za vrijeme boravka. Naknadne reklamacije nece se uzimati u obzir. Ako se gost ne slaze i ne ponasa u skladu s ovim odredbama, on ili ona je duzna, bez odgode, napustiti smjestajnu jedinicu.

Clanak 11 - Prestanak

Ako se niste, ili Hedera Estate sumnja da se niste uspjeli pridrzavati bilo koje odredbe ovog Sporazuma, Hedera Estate, prema vlastitom nahodenju, bez prethodne obavijesti moze: (i) raskinuti ovaj Ugovor, a Vi ce te ostati odgovorni za sve troskove do i ukljucujuci datum prestanka ugovora prema prvotnoj rezervaciji. Hedera Estate zadrzava pravo izmijeniti, obustaviti ili prekinuti uslugu (ili bilo koji dio ili njezin sadrzaj) u bilo koje vrijeme uz prethodnu obavijest.

Clanak 12 - Odgovornost / Odricanje od odgovornosti

PRIJEVOZNICI I DRUGI DOBAVLJACI KOJI PUTNE ILI DRUGE USLUGE NUDE NA OVOJ STRANICI SU NEOVISNE UGOVORNE STRANE, A NE AGENTI ILI ZAPOSLENICI HEDERA ESTATE. HEDERA ESTATE NIJE ODGOVORAN ZA POSTUPKE, POGRESKE, PROPUSTE, ZASTUPANJA, JAMSTVA, POVREDE ILI PROPUSTE TAKVIH DOBAVLJACA ILI OSOBNE POVREDE, SMRT, OSTECENJE IMOVINE, ILI DRUGU STETU ILI TROSKOVE KOJI PROIZLAZE IZ TOGA. HEDERA ESTATE NEMA OBAVEZU I NECE VRATITI SREDSTVA U SLUCAJU BILO KASNJENJA, OTKAZA, STRAJKA, VISE SILE ILI DRUGIH UZROKA IZVAN NJIHOVE IZRAVNE KONTROLE, I NEODGOVORA ZA BILO KAKAV TROSAK, PROPUST, KASNJENJE, PREUSMJERAVANJE ILI DJELA BILO VLADE ILI VLASTI.

NI U KOJEM SLUCAJU HEDERA ESTATE, I / ILI NJIHOVI DOBAVLJACI NECE BITI ODGOVORNI ZA IZRAVNU, NEIZRAVNU, KAZNENU, SLUCAJNU, POSEBNU, ILI POSLJEDICNU STETU PROIZASLU IZ, ILI NA BILO KOJI NACIN POVEZANI SA VASIM PRISTUPOM, PRIKAZOM ILI KORISTENJEM OVE STRANICE ILI IZ KASNJENJA ILI NEMOGUCNOSTI PRISTUPA, PRIKAZA ILI UPOTREBE OVE WEB STRANICE (UKLJUCUJUCI, ALI NE OGRANICENO NA, NA VASE POUZDAVANJE U MISLJENJA KOJA SU SE POJAVILA NA OVOJ WEB STRANICI; RACUNALNE VIRUSE, INFORMACIJE, SOFTVER, POVEZANE STRANICE, PROIZVODE I USLUGE NABAVLJENE PUTEM OVE WEB STRANICE ILI KOJI NA BILO KOJI DRUGI NACIN PROIZLAZE IZ PRISTUPA, PRIKAZA ILI KORISTENJA OVE WEB STRANICE) NEOVISNO O PRAVNOM TEMELJU TE ODGOVORNOSTI (UKLJUCUJUCI, ALI NEOGRANICENO NA UGOVORNU/IZVANUGOVORNU ODGOVORNOST, GRADANSKI, KAZNENI, PRAVNI ILI PREKRSAJNI TEMELJ TE ODGOVORNOSTI, NA TEMELJU KRIVNJE ILI NA TEMELJU OBJEKTIVNE ODGOVORNOSTI ILI NA BILO KOJI DRUGI NACIN, PA CAK I AKO SU HEDERA ESTATE I / ILI NJIHOVI DOBAVLJACI BILI OBAVIJESTENI O MOGUCNOSTI TAKVIH STETA).

Ako se, unatoc ogranicenju gore, utvrdi odgovornost HEDERA ESTATE ili njihovih dobavljaca za bilo kakav gubitak ili izravnu ili neizravnu stetu koja proizlazi iz ili na bilo koji nacin povezan s bilo kojim od gore opisanih pojava, odsteta za odgovornost HEDERA ESTATE ili njihovih dobavljaca nece ni u kojem slucaju prelaziti ukupno sto americkih dolara (US $ 100,00).

Ogranicenje odgovornosti odrazava raspodjelu rizika izmedu stranaka. Ogranicenja navedena u ovom dijelu ce prezivjeti i primijeniti se cak i ako se za neko ograniceno pravno sredstvo navedeno u ovim uvjetima utvrdi da ne ispunjava svoju osnovnu svrhu. Ogranicenja od odgovornosti predvideno u ovim uvjetima ce stupiti na snagu uvijek u korist Hedera Estate i / ili njihovih dobavljaca.

Clanak 13. - Mjerodavno pravo i nadleznost

Mjerodavno pravo ce biti pravo Republike Hrvatske. Svi sporovi koji nastanu iz ili u vezi s ovim Ugovorom ce konacno biti rijeseni prema Pravilima o arbitrazi pri Stalnom Arbitraznom Sudu pri Hrvatskoj gospodarskoj komori od strane jednog izabranog suca imenovanog u skladu s navedenim Pravilnikom. Sjediste arbitraze bit ce u Zagrebu i jezik arbitraze bit ce engleski.


Pravila o privatnosti

Ovo je web stranica tvrtke SMJESTAJ I TO d.o.o., Nikole Tesle 13, 20000 Dubrovnik, Hrvatska (u daljnjem tekstu: Hedera Estate).

Do nas se moze doci putem e-maila na info@hedera-estate.com, contact@hedera-estate.com, vedran@hedera-estate.com, maro@hedera-estate.com, vesna@hedera-estate.com,
ili nas mozete kontaktirati putem telefona +385 98 765 652, +385 98 673 1443.

Za svakog posjetitelja nase web stranice, nas Web server automatski prepoznaje njihovu IP adresu, ali to je samo za ukupnu uporabu i izvjescivanje. Ne pohranjivaju se nikakvi podaci koji mogu osobno identificirati posjetitelja.

Ne prikupljamo nikakve informacije o odredenim potrosacima koji pregledavaju nase web stranice. Informacije koje prikupljamo koriste se za interne revizije i nakon toga su odbacene.

Ne postavljamo nikakve kolacice (cookies) na nasoj web-stranici.

Ako nam dostavite Vasu e-mail adresu dobit cete samo informacije za koje ste unijeli svoju adresu.

Osobe koje nas opskrbljuju sa svojim telefonskim brojevima on-line dobiti ce telefonski kontakt od nas s informacijama o rezervaciji ili zahtjevima koje su napravili on-line.

S obzirom na posluzitelje oglasa: Mi nismo partneri niti imamo posebne odnose s bilo kojom tvrtkom posluziteljskih oglasa.

S vremena na vrijeme, mozemo koristiti korisnicke informacije za nove, nepredvidene namjene koje nismo prethodno naveli u nasoj izjavi o privatnosti. Ako se to odluci primijeniti u praksi u neko vrijeme u buducnosti mi cemo Vas kontaktirati prije nego isto napravimo da bi vas obavijestili o promjenama politike i pruziti Vam mogucnost da ne sudjelujete.

Na zahtjev korisnika omogucujemo pristup svim informacijama [ukljucujuci podatke o vlasnicima] koje odrzavamo o njima, a koje mogu ukljucivati financijske informacije (npr. podaci o kreditnim karticama), transakcijske podatke (npr. podatke o datumima kada su korisnici platili nasu uslugu, kolicinama i vrsti usluge), priopcenja da je potrosac / posjetitelj usmjeren na nase stranice (npr., e-mailova, upite kupaca), kontakt informacije (npr. ime, adresa, broj telefona) koje imamo i opis informacija koje odrzavamo o njima. Potrosaci mogu ove podatke ispraviti tako da nam posalju e-mail na gore navedenu adresu, pozivajuci nas na gore navedeni telefonski broj ili pismenim putem da nas kontaktirate na gore navedenu adresu.
Razmjena informacija, ukljucujuci i osjetljive informacije, vrsi se putem https protokola.

Otkrivanje Vaseg identiteta

Hedera Estate postuje vasu privatnost. Svaka komunikacija izmedu nas i nasih gostiju se smatra strogo povjerljivom. Jamcimo da ce se sve informacije koje dajete Hedera Estate odrzavati s najvecom paznjom i nece se koristiti na nacin na koji niste pristali. Hedera Estate ne prodaje, iznajmljuje, trguje ili dava u najam bilo kakve osobne podatke prikupljene na nasim stranicama, ukljucujuci formulare ili liste kontakata elektronicke poste.

Mi ne otkrivamo identitet nasih korisnika, osim ako smo zakonski duzni to uciniti ili dobijemo Vas pristanak.


SIGURNO PLACANJE

T-Com osigurava tajnost i sigurnost Vasih podataka prilikom autorizacije kreditnih kartica. Sigurnost podataka na ovim stranicama je predvidena kroz koristenje Secure Socket Layer (SSL) sigurnosnog protokola sa 128-bitnom enkripcijom podataka.
Razmjena osjetljivih podataka (npr. brojeva kreditnih kartica) izmedu T-Com Pay Way sustava koji obavlja uslugu online placanja i centara odobrenja kreditnih kartica odvija se putem privatne mreze koja nema pristup internetu, a koja je potpuno zasticena od neovlastenog pristupa, koristenjem ISO 8583 protokola. T-Com u potpunosti onemogucava pristup podacima koje sudionici u procesu trgovanja nisu ovlasteni koristiti.

Ako mislite da ova stranica ne slijedi svoju navedenu politiku o informacijama, mozete nas kontaktirati na gore navedene adrese ili telefonske brojeve ili sluzbena tijela Republike Hrvatske.

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