Hedera Estate
Hedera Estate Dubrovnik

DEALING WITH COSTUMER COMPLAINTS



Daer guests,
in accordance with article 10. of the law of catering activity (Nar.nov., br 85/15.) we would like to inform you that any complains you might have regarding our service can be sent to the following address:

 

Smještaj I to d.o.o.  Ulica Nikole Tesle 13, 20 000 Dubrovnik
Or by  e-mail: info@hedere-estate.com
Or by FAX: +385 20 747 046

 

Complaint will be carefully examined as soon as possible, but no later than 15 days from the date of receipt.


 





OBAVIJEST O NAČINU PODNOŠENJA PRIGOVORA POTROŠAČA

Cijenjeni gosti,
Sukladno članku 10. Zakona o ugostiteljskoj djelatnosti (Nar.nov., br 85/15.) obavještavamo cijenjene potrošače da svoje prigovore na kvalitetu naših usluga mogu dostaviti u pisanom obliku na slijedeću adresu poslovnice:

 

Smještaj i to d.o.o.  Ulica Nikole Tesle 13, 20 000 Dubrovnik
ili na e-mail adresu: info@hedere-estate.com
ili na broj faxa: +385 20 747 046

 

Odgovor na vaš prigovor dostavit ćemo u pisanom obliku, najkasnije u roku od 15 dana od dana primitka prigovora.

 



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